​Terms and conditions of Sale

  1. Waiver of Client's Standard Terms and Conditions: The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  2. Invoicing & Payments: Our invoices are payable within 15 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Gritnec Solutions reserves the right to request a monthly interest amounting to 10% of the sum remaining due. Gritnec Solutions will be authorized to suspend any provision of services without prior warning in the event of late payment.Payment should be made in the currency specified in the invoice and can be made through the payment methods provided.
  3. Late Payments: Late payments may be subject to late fees at a rate of 10% per month or the maximum rate allowed by law, whichever is lower. If a payment is still outstanding more than sixty (60) days after the due payment date, Gritnec Solutions reserves the right to call on the services of a debt recovery company. Any legal and collection expenses incurred due to non-payment will be the responsibility of the client.
  4. Taxation: Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Gritnec Solutions become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Gritnec Solutions in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  5. Limitation of Liability: Gritnec Solutions shall not be liable for any indirect, consequential, or incidental damages arising from the use of the software or services, including but not limited to lost profits or business interruption. Gritnec Solutions undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Gritnec Solutions cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  6. Return Policy: In order for it to be admissible, Gritnec Solutions must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  7.  Governing Law: This agreement shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in kenya.
  8. Confidentiality: Both parties agree to treat all non-public information exchanged during the course of the project as confidential. This includes any proprietary or sensitive information related to the software or services.
  9. Termination: Either party may terminate the project or services with written notice in the event of a material breach by the other party. In such cases, any work completed up to the termination date will be invoiced and payable.